Case Study: Quantum 360 reaches 600 patients in 48 hours with SIP Caller

SIP Caller Helps Healthcare Providers in Puerto Rico Navigate Hurricane Ernesto

The healthcare provider Quantum 360 faced the sudden challenge of needing to cancel and reschedule hundreds of essential medical appointments for patients in Puerto Rico as Hurricane Ernesto approached. They turned to the vendor SIP Caller and its predictive dialer technology to manage this critical communication task efficiently and rapidly.

Using SIP Caller's advanced dialing system, Quantum 360 was able to contact over 600 patients in under 48 hours. This solution allowed for personalized messages and automated follow-ups, which minimized patient confusion and significantly reduced the risk of exposure to the storm. The measurable result was the effective and timely management of appointment logistics during the emergency, a success that has led the customer to implement SIP Caller into their standard operations.

Quantum 360