Case Study: Quantum 360 protects patients and reschedules 600+ appointments with SIP Caller

Quantum 360 contacts 600+ patients in under 48 hours with SIP Caller

Quantum 360, a healthcare services coordinator, faced an urgent challenge when Hurricane Ernesto struck Puerto Rico. They needed to quickly and individually notify hundreds of patients about appointment cancellations and rescheduling to minimize their exposure to dangerous weather, a task impossible to complete manually in time. They turned to the vendor SIP Caller and its power dialer to automate these critical communications.

SIP Caller's solution enabled Quantum 360 to launch an outbound campaign instantly. Using the power dialer's automation, they contacted over 600 patients with personalized messages in under 48 hours, ensuring accurate rescheduling and creating a clear audit trail. This significantly reduced patient risk and established a new standard for their crisis communications, with their CEO confirming the tool's critical impact.

Quantum 360