Case Study: St. Mark Village achieves faster emergency response and proactive system monitoring with Singlewire Software (InformaCast)

St. Mark Village Enhances Resident Care with InformaCast

St. Mark Village, a continuing care community in Florida serving roughly 1,000 residents with about 350 staff, faced aging communications and safety systems — including a 40‑year‑old nurse call setup — that produced slow response times (as long as eight minutes) and limited visibility into critical infrastructure like backup generators. Technology Director Dylan Fresh identified the need to modernize communications but was constrained by high initial project estimates.

The team rebuilt the phone and routing infrastructure with Cisco and deployed InformaCast for mass notifications, CallAware location messaging, and sensor‑driven generator alerts. The upgrade cut response times from minutes to seconds, routed first responders directly to the right floor via message boards, expanded alerts from one person to five, and delivered proactive monitoring — all for under $125,000 versus initial quotes of $500K–$1M.

St. Mark Village

Dylan Fresh

St. Mark Village