Case Study: Airbus Helicopters improves technical support efficiency and customer satisfaction with Sinequa

Airbus Helicopters cuts technical support turnaround time by 5-10% with Sinequa

Airbus Helicopters, the world’s leading helicopter manufacturer, faced a challenge in its global technical support operations. Its agents needed to quickly resolve a high volume of support requests for a large fleet of helicopters but struggled to find relevant information across thousands of technical documents and databases, slowing down response times.

Working with Sinequa and its intelligent search platform, Airbus integrated structured and unstructured content from numerous technical sources. The solution provided agents with a powerful search and recommendation system. This resulted in a 5-10% reduction in turnaround time for complex requests, enabled greater customer self-service, and increased overall customer satisfaction by 7%.

Airbus Helicopter