Case Study: Foyer achieves faster HR support and significant time savings with Sinch Chatlayer.ai

Virtual HR basics made easy with a real-time chatbot

Foyer, a leading insurance company in Luxembourg with more than 800 employees, needed a real-time HR communication solution to answer simple employee questions more efficiently. To address this challenge, Foyer chose Sinch’s Chatlayer.ai product to build a virtual HR chatbot called Léonie for everyday HR requests and notifications.

Sinch helped Foyer launch Léonie in under three months, delivering 24/7 support for topics like holidays, working hours, parking, and legal benefits. The chatbot achieved an 80% response rate and saved significant time for the HR team by handling routine questions, allowing staff to focus on more complex work.

Foyer

Manuel Kauffmann

IT Correspondent