Case Study: Triodos Bank achieves stronger account security and higher conversions with Sinch SMS Verification

Triodos Bank - Customer Case Study

Triodos Bank, a sustainable banking leader, needed a more secure way to verify customers logging in to its mobile app and online portal while also keeping sign-ups simple. To address fraud risks and improve user experience, Triodos Bank turned to Sinch and its SMS Verification service for secure account access.

Sinch implemented SMS Verification with one-time passwords sent to registered mobile numbers, rolling it out across active customer accounts in Spain. The solution now supports about 170,000 customers and sends roughly 250,000 messages per month, improving account security, simplifying operations, and increasing conversions by making sign-ups and logins faster and easier.

Triodos Bank

David Barreales

IT Manager