Case Study: The Floow achieves stronger customer engagement and fraud reduction with Sinch SMS

The Floow use SMS to increase customer engagement, strengthen their brand, and reduce fraud

The Floow, a UK insurance technology company, needed a fast way to add SMS-based customer validation to a rewards program and prevent fraud while also improving customer engagement. Working with Sinch and its SMS API, they had just two weeks to find a supplier and integrate the solution securely and reliably.

Sinch delivered a straightforward SMS integration that enabled one-time passcode verification and engagement messages such as prompts to download apps or access information. The result was a cost-effective, repeatable solution that met customer engagement and validation needs within a tight timeframe, giving The Floow faster delivery for future clients and access to Sinch’s trusted Tier 1 network.

The Floow

Rebecca Ball

Marketing Leader