Case Study: Salehiya achieves 32% less call time and 4% more revenue with Sinch Contact Pro

Salehiya - Customer Case Study

Salehiya needed to centralize its decentralized contact center processes and unify customer communications across channels to improve customer experience and business efficiency. Working with Sinch, the company looked for a single solution that could support its digital transformation and manage inbound and outbound requests in real time using Sinch Contact Pro.

Sinch implemented Contact Pro as an omnichannel cloud contact center platform for Salehiya, bringing calls, messaging, reporting, and supervision into one system. The results included a 3-to-1 reduction in systems and screens, more than 5 minutes cut from average call time, 32% less time spent on calls, 25% more calls handled, and a 4% increase in revenue.

Salehiya

Bandar Al-Otaibi

Information Technology, and Digital Transformation Director