Case Study: EasyPark achieves more reliable logins and higher conversions with Sinch SMS Verification and SMS Messaging

Reliability to the rescue for inner-city parking woes

EasyPark Group needed a secure, reliable way for customers to sign up and log in to its parking app, plus a dependable channel for time-sensitive parking notifications. Having been let down by previous providers, EasyPark turned to Sinch Verification and SMS messaging to support app access and real-time communications for millions of users across 22 countries.

Sinch implemented SMS Verification for secure authentication and SMS messaging for parking expiry alerts and customer migration communications. The result was a more stable system with essentially no errors or support cases, stronger message deliverability, and a 7% increase in conversion rates compared with EasyPark’s previous supplier.

EasyPark

Robert Petersen

Business Developer