Case Study: TelASK achieves faster, safer employee screening with Sinch

How an SMS questionnaire keeps hospital staff and patients safe

TelASK, a healthcare patient engagement provider, worked with the University of Ottawa Heart Institute to replace paper-based daily symptom screening with a faster, mobile-friendly process during the COVID-19 pandemic. The challenge was to create a quick, secure, and easy questionnaire that employees could complete before their shifts to protect patients and staff. Sinch SMS technology was used to support the solution.

Using Sinch’s 2-way SMS service, TelASK launched the “Wellness Pass,” allowing employees to text in, complete a time-stamped screening on their phones, and receive a mobile credential for entry. The system was implemented in about 10 days and saved over 1,000 hours of waiting time in a single month, reducing crowding, improving productivity, and helping the hospital streamline safe access.

TelASK

Peter Fallis

Chief Executive Officer