Case Study: Nets achieves faster fraud prevention and better UX with Sinch Two-Way SMS

Helping prevent fraud with two-way SMS

Nets, a leading payment processor in Europe, needed a faster way to confirm suspicious card transactions without hurting the customer experience or compromising security. Working with **Sinch**, Nets sought to replace a slower bank-led fraud verification process with a more immediate, user-friendly method for cardholder validation.

**Sinch** implemented **two-way SMS** to let Nets communicate directly with cardholders in real time when suspicious activity is detected. The solution improved the user experience, reduced friction, and saved time for banks by avoiding unnecessary follow-up on false alarms, while helping Nets validate transactions instantly and maintain a high level of security.

Nets

Majken Bech Thanning

Product Manager