Case Study: NSPCC improves helpline resource planning with Simul8

NSPCC speeds resource planning and handles 75,000 contacts a year with SIMUL8

The NSPCC, a leading UK charity dedicated to preventing child abuse, faced challenges in efficiently planning resources for its national helpline. Their existing forecasting methods were time-consuming and unable to accurately model complex scenarios, making it difficult to ensure staff were optimally available to respond to calls about child welfare concerns. To address this, the NSPCC partnered with vendor SIMUL8 to implement a simulation-powered digital twin.

Using SIMUL8's technology, the charity developed a digital twin that enabled fast and accurate 'what-if' scenario planning. This solution provided a faster, more effective way to plan resources, freeing up management time and allowing for confident, evidence-based decisions. The project established a clear pathway to extend this optimized resource planning to their other vital services, including the Childline helpline.

NSPCC