Case Study: Memorial Health System improves emergency department flow and supports OR expansion with SIMUL8

Memorial Health System ensures the success of a $31 million OR expansion ahead of construction

Memorial Healthcare System, a non-profit healthcare corporation, needed to overcome challenges in its emergency department patient flow and ensure the feasibility of a major operating the team tested a new Rapid Clinical Examination Provider model and identified a critical bottleneck in the OR expansion plans. The solution delivered impressive results: a 53% reduction in patients leaving the ED without treatment, a 27% reduction in length of stay for non-admitted patients, and patient satisfaction leaping from the 57th to the 99th percentile. For the OR project, SIMUL8 identified the need for an additional elevator, which saved 30 minutes per patient and would pay for itself within one

Memorial Healthcare System

Todd S. Roberts

System Director of Operations Improvement