Case Study: Gatwick Airport improves passenger flow and reduces queue times with SIMUL8

London Gatwick Airport improves customer experience with SIMUL8

Gatwick Airport, one of the major airports serving London, faced the challenge of managing constant change and connected passenger flows to improve the customer experience. With factors like increased security measures and busier schedules, it was difficult to make changes in one area without causing disruptions in others. The airport's six sigma team worked with SIMUL8 to address these challenges.

Using the SIMUL8 simulation software, Gatwick was able to test ideas and scenarios in a risk-free environment before implementing them. This solution improved the check-in process by reducing wait times and assisted staff communication by providing a visualization of processes. The results included a reduced ripple effect from disruptions, minimized queue times, and the ability to advise airline partners on making operations more efficient without increased investment.

Gatwick Airport

Mike Goacher

Gatwick Airport