Case Study: Geisinger improves patient satisfaction and ROI with SIMUL8

Geisinger Health System improves patient satisfaction and ensures ROI using simulation

Geisinger Health System, a major integrated health service organization, needed to implement a new on-demand hospital meal delivery service across its complex network of inpatient units. Their challenge was to find the optimal system parameters to maximize patient satisfaction and resource efficiency without risk to their operations. They utilized SIMUL8's healthcare simulation software to model and test this new logistics system.

Using SIMUL8, Geisinger simulated various delivery routes, dispatch intervals, and staff schedules to identify the optimal balance between service levels and resource utilization. The solution implemented, an innovative six-zone layout identified through simulation, achieved a 98% service level guarantee with meals delivered within 45 minutes. SIMUL8 enabled Geisinger to successfully implement the system, which also achieved an effective staff utilization rate of 88.4%.

Geisinger

Seth Hostetler

Lead Process Engineer, Care Support Services Division