Case Study: Geisinger improves patient satisfaction with SIMUL8

Geisinger achieves 98% on-time meal delivery with SIMUL8

Geisinger Health System, a large integrated health service organization, sought to efficiently implement a new on-demand patient food delivery service across its complex network of inpatient units. Their challenge was to test how different system parameters would affect patient satisfaction and resource requirements without risk. They utilized SIMUL8 simulation software to model and explore this new system.

Using SIMUL8, Geisinger developed a simulation model to test various scenarios and constraints. The solution identified an innovative six-zone delivery layout and an optimal staff schedule. As a result, SIMUL8 helped Geisinger guarantee that 98% of meal deliveries were completed within 45 minutes while achieving a high resource utilization rate of 88.4% for staff, successfully balancing patient satisfaction with operational efficiency.

Geisinger