Case Study: Gatwick Airport improves passenger experience with SIMUL8

Gatwick Airport improves check-in and reduces wait times with SIMUL8

Gatwick Airport, the second largest airport in the UK, faced challenges in improving its passenger check-in processes due to constant industry changes and the interconnected nature of all customer experience flows. To address this, the airport utilized SIMUL8 simulation software to accurately model and test scenarios in a risk-free environment before implementing changes.

Using SIMUL8, Gatwick improved the efficiency of its check-in process and reduced passenger wait times. The solution provided significant results, including minimizing queue times, maximizing throughput, and reducing the ripple effect of disruptions. This was achieved without any increased investment, and it also improved staff communication and enabled Gatwick to advise its airline partners on operational efficiency.

Gatwick Airport