Case Study: Virtual Services Group achieves smarter, more efficient facilities management with Simpro

Virtual Services Group reduces client admin time by 30% with Simpro

Virtual Services Group (VSG), a UK facilities management company supporting over 1,000 sites, faced challenges with manual workflows and disconnected tools. Their clients demanded real-time access to asset performance and compliance data, while their internal operations needed greater automation and connectivity. To move beyond the standard features, VSG partnered with the vendor Simpro and Ignite Consultancy to enhance their platform into a fully integrated operating system.

The solution, implemented by Simpro and enhanced by Ignite Consultancy, included a custom client portal with live dashboards, IoT integration for predictive alerts, digital forms for engineers, and a self-service contractor portal. This transformed Simpro into a smarter, tailored FM ecosystem. The results were significant: a 30% drop in client schedule enquiries, a 20% reduction in reactive callouts, a 30% reduction in client admin time, and over 50% of contractor jobs being self-closed via the portal, leading to faster service and greater transparency.

Virtual Services Group (vsg)