Case Study: Patrick Refrigeration achieves business continuity and remote financial control with simPRO Enterprise

The story of a family, a refrigeration business and a part we played

Patrick Refrigeration, a commercial and industrial refrigeration and air‑conditioning business based in Emerald, Queensland, faced an unexpected personal crisis in April 2014 when owner Damian Towler’s wife was diagnosed with cancer. After implementing Simpro’s simPRO Enterprise in January and going live in early April, the business needed a way to maintain operations and oversight while Damian spent the next eight months away for treatment.

Simpro’s simPRO Enterprise kept Patrick Refrigeration’s administration and field teams coordinated and allowed Damian to log in remotely to monitor financials and operations, enabling uninterrupted service during his extended absence. By maintaining staff workflow and providing remote access to key business data, Simpro helped the company sustain operations for the eight‑month treatment period and minimize managerial disruption.

Patrick Refrigeration

Damian Towle

Patrick Refrigeration