Case Study: Shinners Plumbing achieves 30 extra billable hours per week with simPRO

Shinners Plumbing - Customer Case Study

Shinners Plumbing, a family-owned trade business in Victoria managed by Matthew Shinners, was bogged down by paper-based workflows, inefficient scheduling and a slow quoting process that ate into staff time and prevented the owner from taking leave. To solve this, they implemented Simpro’s simPRO platform and the Connect mobile app to modernize scheduling, job management and quoting.

Simpro’s solution delivered real-time mobile schedules, digital job cards and one-step quoting, letting field techs skip depot meetups and access jobs on their phones. The change gave each technician about an extra hour a day, translated to roughly 30 additional billable hours per week, and enabled Matthew to send 20+ quotes a week — freeing him to focus on strategy, business growth and time off.

Shinners Plumbing

Matthew Shinners

Managing Director