Case Study: RCR Infrastructure Limited achieves real-time asset visibility and faster customer service with simPRO

RCR Infrastructure Limited - Customer Case Study

RCR Infrastructure Limited, a national multi‑trade provider headquartered in Auckland, New Zealand, needed better real‑time visibility across its HVAC, refrigeration and electrical service operations. The business faced delays between field technicians returning paperwork and customers receiving reports, so RCR sought a solution that would deliver live updates, asset management and customer access — and chose Simpro, deploying Simpro’s Customer Portal and mobile app.

Simpro implemented two‑way syncing, a Customer Portal, mobile field app and standardized asset checks, supported by hands‑on implementation and training. The result: real‑time reporting with GPS/time stamps, accurate asset records for forecasting, faster job scheduling, fewer customer service queries and a smooth company‑wide rollout — all delivered through Simpro’s platform.

RCR Infrastructure Limited

Lorene Maher

Director – Sales and Development