Case Study: Proguard Protection Services boosts customer engagement and revenue with Simpro and Delight

Proguard Protection Services boosts customer outreach from 15% to 54% with Simpro

Proguard Protection Services, a security company, faced a challenge in maintaining consistent communication with its existing customer base, only proactively reaching 15% of them annually. This lack of engagement caused customers to be unaware of their full service range. Using their existing vendor Simpro's data, they implemented a solution called Delight to address this.

By adopting Delight from Simpro, Proguard activated its operational data to create targeted customer outreach. This solution dramatically increased their customer communication coverage from 15% to over 54% within six months. The measurable impact was significant, unlocking between $40,000 and $100,000 in monthly assisted revenue and improving customer recall and engagement.

Proguard Protection Services, Inc.