Case Study: Multimedia Communications achieves a single source of truth and streamlined operations with simPRO

Multimedia Communications - Customer Case Study

Multimedia Communications, a Christchurch-based telecommunications, data, electrical and security firm with 100+ employees, was hampered by scattered business data and multiple stand‑alone systems—relying on Excel, emails and a basic dispatch tool—so management, dispatch and accounting lacked reliable visibility and a single work management system. The company engaged simPRO to find a scalable solution that could centralize workflows and data.

simPRO delivered a unified work management platform with client portals, dispatch scheduling, job/site detail tracking and reporting, creating a single source of truth for the business. The implementation improved visibility and data integrity across teams, gave managers real‑time access to costs, field‑staff KPIs and unpaid invoices, streamlined workflows, and included ongoing training and support from simPRO—enabling better decision‑making and operational efficiency.

Multimedia Communications

David Pink

Delivery Systems Manager