Case Study: Laser Plumbing Grey Lynn achieves autonomous operations and connected field teams with Simpro

Keeping the team together through periods of rapid growth

Laser Plumbing Grey Lynn, led by Craig and Sarah Bowie, faced rapid growth—from a handful of staff to a 36‑person team—and was hampered by an outdated, manual back‑office system that couldn’t cope with the high volume of small maintenance jobs or keep remote field staff connected. To modernize their processes they turned to Simpro, implementing LaserPro Enterprise and the Connect mobile app to replace handwritten job cards, improve workflows, and enable better reporting.

Simpro’s solution centralized scheduling, mobile access and reporting, letting field teams stay connected, administrators manage a much higher job volume, and managers spot client trends quickly. Within nine months Laser Plumbing Grey Lynn could remotely monitor the business and take a 2.5‑month break, support 25+ plumbers on the road without paper job cards, grow the team to 36, and win the Laser Plumbing Business of the Year—demonstrating clear gains in efficiency, staff retention and business resilience.

Laser Plumbing Grey Lynn

Craig Bowie

Owner