Case Study: James Frew achieves £50,000+ in first-year savings with Simpro and Hostcomm RVX

James Frew saves £50,000+ in year one with Simpro

James Frew, a provider of building services, faced operational pressures from rising fuel costs and difficulty retaining field engineers. They needed to serve more customers without adding resources and sought a solution to reduce travel and speed up issue resolution. They partnered with vendor Simpro and its partner Hostcomm to implement the RVX remote visual assistance tool.

The solution embedded RVX directly into the Simpro platform, allowing customer service staff to launch remote visual assistance sessions from within their existing workflow. This integration from Simpro enabled James Frew to reduce engineer travel, improve first-time fix rates, and speed up issue resolution. The company is on track to save over £50,000 in the first year, with projected savings reaching £100,000 as adoption grows.

James Frew