Case Study: James Frew achieves AI-powered call automation with Simpro and Elyos AI

James Frew automates 80% of calls with Simpro

James Frew, a long-established property service provider in Scotland, faced rising pressure in its contact center due to high call volumes. The challenge was to reduce manual triage and dispatch times without disrupting their existing workflows in the Simpro platform. They partnered with the vendor Simpro, and its partner Elyos AI, to implement an AI-powered contact center automation solution.

The solution involved Elyos AI implementing a sector-specific AI Agent, deeply integrated with Simpro, to intelligently handle calls. This agent, nicknamed Jamie, now handles over 800 calls daily, automating more than 80% of inbound call volume. The results include significantly reduced handling time across over 10,000 monthly calls and a transformed, scalable customer service operation for James Frew.

James Frew