Case Study: Digital Communications Systems, Inc. achieves streamlined project management and five-star support with simPRO

Digital Communications Systems, Inc. - Customer Case Study

Digital Communications Systems, Inc., a 15-employee technology integrator in Kalispell, Montana, needed a better way to run operations beyond their accounting software and spreadsheets. After trying multiple vendors that failed to integrate or support their workflow, they implemented simPRO’s field service and operations software, including phased onsite setup, training, and ongoing technical support.

simPRO worked onsite to phase in its solution and provide ongoing five‑star support and training; key features used include project management, change‑order tracking, progress billing, inventory tracking, and more detailed quoting. The result was a much smoother quote‑to‑job‑to‑invoice process, fewer missing materials on invoices and inventories, more granular quotes produced in about the same time, and stronger operational visibility—outcomes Bob Snyder says make simPRO indispensable to the business.