Case Study: Blue Flame Heating Solutions achieves improved profits, cash flow and customer satisfaction with simPRO

Blue Flame Heating Solutions - Customer Case Study

Blue Flame Heating Solutions, a Cornwall‑based heating and electrical business with 86 employees and annual sales over £6 million, had grown rapidly from a two‑person start but was held back by paper processes and an outdated field service system that lacked innovation and didn’t integrate with Sage. To solve invoicing gaps, cash‑flow issues and limited scalability, the company adopted Simpro’s simPRO field service management software in December 2018.

Simpro implemented simPRO with features such as the Maintenance Planner add‑on, Sage integration, custom fields, rapid quoting, centralised recurring invoicing and advanced reporting. The result: Blue Flame has logged over 28,000 jobs in simPRO, gained full visibility of job costs, improved forecasting, cash flow and profits, and now delivers a more consistent, data‑driven customer experience thanks to Simpro’s seamless workflows and invoicing.

Blue Flame Heating Solutions

Mark Bolitho

Director