Case Study: Industrial Security Doors Ltd achieves 24/7 invoicing and 75% faster job processing with simPRO

24/7 service a breeze with simPRO

Industrial Security Doors Ltd (ISD), a London-based manufacturer and installer of roller shutters and security doors, was struggling to support engineers working outside business hours: quoting and invoicing for emergency repairs was slow, clients waited until the next business day for invoices, and back-office processes were a bottleneck. To address this, ISD moved from an in‑house system to Simpro’s simPRO Enterprise with add-ons including simPRO Connect.

Simpro delivered a cloud-based simPRO Enterprise solution integrated with simPRO Connect for mobile access and Sage for accounting, enabling instant remote quoting, after‑hours invoicing and real‑time job costing. The change let ISD issue invoices anywhere, anytime, reduced admin time to process a new job by 75%, cut job logging from around 10 minutes (paper) to 90 seconds, sped up payments and allowed the company to book more work and increase profitability.

Industrial Security Doors Ltd

David

Dispatcher