Case Study: Nutanix achieves 50% faster onboarding searches and streamlined knowledge management with Simpplr

Nutanix proves return on investment with Simpplr

Nutanix, a rapidly growing cloud software and hyperconverged infrastructure company, was struggling to scale and manage institutional knowledge as headcount expanded: employees couldn’t find information across disparate wikis, drives and departmental channels, global policies were inconsistent, and leadership wanted a single source of truth. To address these challenges Nutanix engaged Simpplr and evaluated its intranet/employee experience platform to improve search, consolidatation, and ease of administration while minimizing ongoing IT overhead.

Simpplr implemented a federated, Google Drive–integrated intranet with a modern, point-and-click admin experience that non‑technical teams could use after a short demo. In pilot tests Simpplr cut new-hire search time nearly in half (average time from 41 to 23 minutes), raised accuracy from 83% to 93% and new‑hire NPS from +7 to +76; for existing employees search time fell from 24 to 13 minutes, accuracy rose to 98% and NPS moved from −43 to +43. Content teams typically built sites in under 30 minutes (content-creator NPS +86), delivering about a 50% efficiency gain, improved FTR metrics, reduced admin burden and markedly higher employee satisfaction with Simpplr.

Nutanix

Wendy Pfeifer

Chief Information Officer