Case Study: Included Health boosts employee engagement with Simpplr

Included Health boosts employee engagement with Simpplr

Included Health is a San Francisco-based virtual healthcare leader with 2,500 remote employees. After the merger of Grand Rounds, Doctor on Demand, and the legacy Included Health, the company lacked a centralized communication platform and relied heavily on Slack, which created fragmented messaging, communication silos, and difficulty finding critical updates.

To address this, Included Health implemented Simpplr to create IH Connect, a modern intranet that serves as a single source of truth and gives departments space to manage their own content. Since launching Simpplr, Included Health has seen more than 2,000 monthly searches, 60%+ active engagement, and up to 90% participation during critical company events, while newsletter engagement increased and routine HR and IT inquiries declined.

Included Health

Karla Stevenson

Director of Internal Communications