Case Study: Major Multinational Retailer speeds change management and saves 7,800 engineering hours with Simpo

How a Major Retail Corporation’s Development Time Went from Weeks to Under 3 Minutes with Simpo

Major Multinational Retailer, a large multinational retail corporation, needed a better way to manage product and feature changes for millions of users worldwide. Their existing process relied heavily on engineers and slow release cycles to create announcements, walkthroughs, and help content, making change management costly and time-consuming while support tickets kept piling up.

Simpo provided a suite of in-app change management tools, including Targeted Announcements, Smart Walkthroughs, Quick Help Search, and Articles, to help the team communicate updates and support users more efficiently. With Simpo, the retailer saved an estimated 7,800 engineering hours per year, cut change management time by 5X, and reduced support tickets by 23%, while creating 161 articles, 17 announcements, and 6 walkthroughs with minimal engineering involvement.