Case Study: Talk Swansea achieves 95% online bookings and reduced admin with SimplyBook.me

Talk Swansea Online Therapy with Julie Clayden

Talk Swansea is Julie Clayden’s counselling practice based in Neath/Swansea that delivers inclusive, BACP-registered therapy to individuals and couples primarily online. Faced with the pandemic’s restrictions and the need to reduce admin while offering flexible, easy-to-use booking for clients, Julie wanted a lightweight scheduling solution rather than bulky industry databases.

Julie implemented SimplyBook.me in July 2020 and—after a brief setup period with fast live chat support—moved to an efficient online booking and payment workflow; about 95% of clients now self-book. The system met expectations, reduced administrative burden, supported remote delivery, and helped maintain strong client feedback and continuity of care as her practice grows.

Talk Swansea

Julie Clayden

Counsellor