Case Study: Kathleen Birch achieves 80% online bookings and near-zero no-shows with SimplyBook.me

Kathleen Birch tells why she chose SimplyBook.me

Kathleen Birch, a holistic skincare therapist with over 35 years’ experience based in Chiswick, West London, needed a better way to manage growing administration from phone and email bookings — including international clients — that took time away from treating customers. She wanted an efficient online system so she didn’t have to handle calls while with clients and to reduce the administrative burden.

After comparing options, Kathleen chose SimplyBook.me for its easy setup, flexibility and feature set. The system now handles about 80% of her bookings (including after-hours bookings), and automatic email/SMS notifications have cut no-shows to virtually nothing — a change she wishes she’d made years earlier.

Kathleen Birch