Case Study: Infinity Nails Spa achieves streamlined scheduling and reduced wait times with SimplyBook.me

Infinity Nails Spa - Customer Case Study

Infinity Nails Spa & Salon, a long-established nail salon in Topeka, KS, faced the sudden need to manage client flow and limit on-site capacity after Covid-19 forced closures and made appointments mandatory. Previously a walk-in business, owner Mr. Chen worried clients wouldn’t adopt online booking and needed a way to prevent queues, double bookings, and staff overload across shifts.

They implemented SimplyBook.me—linked to their Facebook page and using an “any provider” auto-assignment—backed by helpful live chat and an admin app. The result: most clients now book online, wait times and double bookings have dropped, staff scheduling is easier to manage, and both clients and the salon plan to keep the simple, efficient system going after restrictions lift.

Infinity Nails Spa

Chen

Infinity Nails Spa