Case Study: SilencerCo improves sales and support tracking with Simplus

SilencerCo centralizes support and reward points with Simplus

SilencerCo, a retail and consumer goods company, was challenged by its reliance on manual systems like email and sticky notes to track support tickets and customer data. This disparate data, stored across sales, support, and Shopify, prevented them from identifying top customers to launch a reward program. They partnered with Simplus for a complete Sales Cloud and Service Cloud implementation to solve these issues.

Simplus implemented Service Cloud with integrated phone and email systems to automatically create and track support cases. They also developed a custom Salesforce solution that awarded points based on product registrations and Shopify purchases, enabling the customer loyalty program. As a result, SilencerCo's support team now efficiently manages all tickets in a single location and can successfully identify and reward their most loyal customers.

SilencerCo