Case Study: Perennials & Sutherland achieves optimized customer experience with Simplus

Perennials & Sutherland completes 79 support requests in 14 months with Simplus

Simplus provided strategic managed services to Perennials & Sutherland, a luxury wholesale furniture designer. The challenge was to optimize their Salesforce Customer 360 platform with process automation across sales, service, marketing, and CPQ, moving beyond basic support to a truly strategic partnership.

The Simplus team conducted thoughtful analysis and ongoing optimizations of the system. This solution enhanced the entire customer life cycle. Key results included the delivery of 22 technical documents and guides, the completion of 79 support requests over 14 months, and providing analysis and support for Salesforce Release required actions, leading to seamless user adoption and an optimized customer experience.

Perennials & Sutherland