Case Study: BigCommerce simplifies quoting and billing with Salesforce CPQ from Simplus

BigCommerce turns around Salesforce CPQ in 6 weeks with Simplus

BigCommerce, an e-commerce software company, faced challenges with its sales team offering excessive discounts due to a lack of structured guardrails, which caused billing and customer satisfaction issues. After a negative experience with another implementation partner, they chose Simplus to implement and configure Salesforce CPQ to address these problems.

Simplus successfully configured Salesforce CPQ for BigCommerce's unique needs within a six-week timeline, creating custom approval processes and a complex pricing structure that remained simple for sales reps to use. The implementation resulted in a huge reduction in time spent between sales and customer service, a reduction in quoting errors, and a more straightforward billing and invoicing process for BigCommerce.

BigCommerce