Case Study: Administrative State Department modernizes labor programs with Simplus LaborForce

Administrative State Department modernizes labor programs with Simplus on a single code base

Simplus, along with Infosys, assisted an administrative state department responsible for workforce programs. The department faced challenges in managing skill shortages, implementing a new paid family and medical leave program, and modernizing its high-cost legacy systems for unemployment insurance, all while needing to improve data synchronization and fraud detection.

The solution was the Infosys LaborForce platform built on Salesforce. Simplus helped implement this modular system to support both the new paid leave program and the transition of unemployment insurance tax, benefits, and appeals from a mainframe. The result was a unified, secure enterprise solution with efficient updates from a single code base, incorporating best-in-class technology components for improved operations.