Case Study: Sue Ryder achieves enterprise-wide service desk success with Simplisys

Sue Ryder - Customer Case Study

Sue Ryder, a charity providing hospice and neurological care, faced the challenge of supporting its growth with a modern, scalable IT service management (ITSM) system. The organization required a future-proof, cloud-based solution to underpin its service framework and provide metrics for its rebuilt IT department, all while ensuring best value for money and a trustworthy vendor partnership with Simplisys.

Simplisys provided its ITSM solution, which was praised for its ease of use, smart automation, and comprehensive features like a self-service portal and dynamic reporting. The implementation was a success, with the system living up to expectations and becoming a business-critical application. As a result, Sue Ryder is expanding its use from an IT service desk to an enterprise-wide service desk. The customer also highlighted Simplisys's excellent ongoing support and the product's superior value for money.

Sue Ryder Care

Paul Fitzpatrick

Sue Ryder Care