Case Study: Nautronix achieves better IT service metrics with Simplisys Service Desk

Nautronix - Customer Case Study

Nautronix, an international company specializing in underwater communication and positioning technology for the offshore oil and gas industry, faced significant IT challenges due to rapid growth. Their IT department was overwhelmed, lacking a formal system to log or track support issues, which damaged user confidence and provided no performance metrics. They needed a new service desk solution from a vendor like Simplisys that was configurable, future-proof, and offered a robust hosted platform.

Simplisys provided its service desk solution, which was selected for its clean interface, competitive pricing, and the vendor's expert product knowledge. The implementation was quick, allowing Nautronix to meet a critical deadline, and the system was easily mastered by staff. The results were highly positive, providing essential metrics through powerful reporting tools and restoring confidence in the IT department's ability to deliver professional support.

Nautronix

Iain MacMillan

IT Manager