Case Study: Branston achieves faster, more effective IT service management with Simplisys

How investment in Simplisys’ service management solution helps to maintain Branstons status as market leader

Branston Limited, a leading UK potato supplier, faced challenges with its IT support processes. The department relied on a shared spreadsheet for issue tracking, which was time-consuming and led to poor ticket management. They lacked visibility into recurring problems and team performance metrics, making it difficult to demonstrate their value. Branston sought a formal, configurable service management tool from a vendor like Simplisys that would provide a consistent logging process, high availability, and excellent value.

Simplisys provided its service desk solution, which stood out for its ease of use and unique Rapid Logging feature for quick data entry. The system was more configurable and less rigid than other options reviewed. The team at Simplisys offered helpful support during migration and enhanced reporting based on Branston's requests. As a result, Branston gained the visibility they needed and felt confident they made the right choice, with the system already delivering the hoped-for benefits.

Branston Limited

Charlie Flack

IT Manager