Case Study: Doncaster College improves helpdesk support with Simplisys

Doncaster College - Customer Case Study

Doncaster College, a large educational institution with over 12,000 staff and students, faced the challenge of an outgrown and reactive IT helpdesk system. To support its ambitious growth plans and cutting-edge technological environment, the college needed a scalable, best-practice solution that would enable a more proactive support approach. This led them to evaluate new helpdesk systems, ultimately selecting the Simplisys platform.

Simplisys provided an on-premise installation of their comprehensive service desk solution, which featured integrated incident management, a dynamic knowledge base, and a customized self-service portal. The college was particularly impressed with the system's flexibility and the outstanding support from the Simplisys team. As a result, Doncaster College's IT department became better equipped to handle increasing demands, efficiently manage service levels, and promote self-help among users, leading to a significantly improved support operation.

Doncaster College

Nigel Barry

Head of IT