Case Study: Comtec Cable Accessories Ltd achieves better IT support and growth readiness with Simplisys Service Desk

Comtec Cable Accessories Ltd - Customer Case Study

Comtec Cable Accessories Ltd, a distributor of networking and cable accessories, faced significant IT support challenges due to its rapid business growth. Their existing system could not track issues consistently or provide performance metrics, leading to inefficiencies. They required a new, easily configurable service desk solution to underpin their expansion and facilitate formal call logging. This led them to evaluate vendors, including Simplisys.

Simplisys implemented their hosted Service Desk solution, which was selected for its ease of use, competitive pricing, and the vendor's extensive product knowledge. The installation was straightforward and the system provided the robust, scalable support Comtec needed. Post-implementation, the customer reported a smooth transition, excellent ongoing support with regular updates, and a high degree of satisfaction, confirming that Simplisys has lived up to all expectations and proven to be a good decision for their business.

Comtec Cable Accessories Ltd

Trevor Dustan

IT Manager