Case Study: Breast Cancer Now improves referral management with Simplisys Service Desk

Breast Cancer Now - Customer Case Study

Breast Cancer Now, a UK-based breast cancer research and support charity, faced the challenge of scaling their Here for You referral service. Their existing process, built on disparate tools, could not handle a high volume of patient referrals while maintaining data security and ease of use for volunteers. They needed a cost-effective solution from a vendor that could provide a secure, user-friendly, and scalable system with robust reporting capabilities.

Simplisys implemented its highly configurable service desk software, tailoring it with custom development to meet the charity's specific needs. The new system automated workflows, simplified the user interface to minimize errors, and ensured strong data security. As a result, Breast Cancer Now can now manage any volume of referrals efficiently. Admin time and costs dropped sharply and are not expected to rise significantly even as the service scales, allowing the charity to expand its support to more patients.

Breast Cancer Now