Case Study: Boston Duvet and Pillow Company improves IT support and KPI reporting with Simplisys

Boston Duvet and Pillow Company - Customer Case Study

Boston Duvet and Pillow Company, a leading UK bedding brand, lacked a formal IT support system, leading to disorganized issue tracking and an inability to measure performance. They needed a future-proof service management solution from a trusted vendor that could be easily configured to meet their specific needs and help them adopt best practices.

The vendor Simplisys provided a solution noted for its strong ITIL alignment and ease of use. The implementation was smooth, and with Simplisys's effective support, BDPC successfully designed bespoke reports. As a result, the IT department now provides a much more effective support service, consistently meeting its SLAs and delivering the required KPI data.

Boston Duvet and Pillow Company

Ric Chapman

IT Manager