Case Study: Alliance Homes Group improves service desk visibility with Simplisys Service Desk

Alliance Homes Group - Customer Case Study

Alliance Homes Group, a community-based social enterprise managing 6,500 properties, was undergoing a significant business transformation that required a more capable and cost-effective IT support infrastructure. Their challenge was to replace an incumbent helpdesk system with high ownership costs and limited real-time monitoring capabilities. They needed an intuitive, future-proof solution from a vendor they could partner with.

Simplisys provided its Service Desk solution, which was selected for its user-friendly interface, real-time dashboard for managing SLAs, and flexible licensing. The on-premise installation was seamless, and the responsive support was highly valued. As a result, Alliance Homes gained better visibility into support performance, allowing for improved call allocation and SLA compliance. The organization was highly satisfied, stating they would recommend Simplisys for its great product and support.

Alliance Homes Group

Mark Collins

Infrastructure Team Manager