Case Study: City of San Jose streamlines emergency response workflows with SimpliGov

The City Of San Jose, CA Selects SimpliGov For Online Forms, Process Automation And Electronic Signatures

The City of San Jose faced the challenge of maintaining city services and managing emergency funding requests during the COVID-19 pandemic, which required rapid innovation and a move away from inefficient paper-based processes. To address this, the city partnered with SimpliGov for its workflow automation and online forms platform.

SimpliGov implemented a digital solution that automated the FEMA 213RR form and reimbursement process, replacing manual workflows. This allowed the city to streamline emergency response requests and approvals, significantly saving staff time and increasing efficiency. The vendor's platform also facilitated remote work by automating VPN access requests and integrating electronic signatures with SimpliSign.

City of San Jose

Jerry Driessen

Assistant Chief Information Officer/Chief Technology Officer