Case Study: New Castle County cuts manual data entry in half with SimpliGov

New Castle County cuts manual data entry by 50% with SimpliGov

New Castle County's Assessment Department faced a significant challenge in reassessing its 7,500 commercial properties, a process that had not been completed since 1983. The old paper-based system was plagued by manual data entry, high error rates from manual calculations, and a reliance on wet signatures, which prevented the county from gaining an accurate view of its tax base. To solve this, they turned to SimpliGov for an automated solution.

SimpliGov implemented a dynamic digital form and workflow that streamlined the entire process. The solution used form logic to display only relevant fields, integrated with the county's database for instant validation, and featured a built-in calculator to reduce errors. This cut manual data entry by over 50% and allowed the county to capture and centralize data for all 7,500 properties. The entire form and workflow were built and deployed by SimpliGov in just three weeks.

New Castle County