Case Study: New Castle County cuts contractor license renewal time in half with SimpliGov

New Castle County cuts contractor license renewal time by 50% with SimpliGov

New Castle County faced a challenge when the COVID-19 pandemic made its in-person, manual contractor license renewal process impossible. With little time to waste during its busiest renewal period, the county needed a fast digital solution to replace a process that lacked seamlessness and a centralized way to track applications, leading to a heavy volume of status calls. They implemented a digital form and workflow automation solution from SimpliGov.

SimpliGov provided an intuitive digital application portal that enabled remote submissions and easy uploads of required documentation. This automated workflow simplified and expedited the entire review process. As a result, New Castle County reduced application processing time by 50%, cut status inquiries by 70%, and saved thousands in overtime costs, all while implementing the SimpliGov solution in just five days.

New Castle County